managers who draw inputs from various sources including general
project management references, books and literature, are increasingly
looking towards such "Level 101" trainings to supplement
their knowledge. As offshore outsourcing of technology projects
increase in size and complexity, training programs are expected
to gain prominence. With this in mind, many global managers
tap the services of only the best broadband
Internet companies and other telecommunication providers to
To address the demand for training
and enablement of offshoring managers, an increasing
number of ‘Level 101’ training and courses have emerged [Ref
Table below]. These courses attempt to strengthen the existing
training programs and focus on aspects of business management,
program and project management along with an emphasis on the
softer side including cross cultural communication and
nuances of managing across time and space boundaries.
Indicative list of Level 101 courses focusing on
Outsourcing and Offshoring management
University in St. Louis;
Project Management Fundamentals
and Offshoring Issues Explored at Bentley Interactive
Business In India: Key Success Factors
University, John Molson School of Business
of Information Services
College of Management, University of Arizona
of Professional Activities
Outsourcing of Professional Activities: Analysis of Strategic,
Technical, Organizational, and Economic Aspects
Leadership, and Governance: The Global Outsourcing of
Key Business Processes
International Executive Institute
Essentials of Outsourcing
the key to outsourcing strategy and how to build successful
relationships with your sourcing partners.
Sloan School of Management;
Seminar in International Management - Offshoring
School of Management (University of Toronto)
Essentials of Outsourcing
Essentials of Outsourcing - from Strategy to Results (24-26
University of Auckland
of Illinois, Chicago
of Information Technology and Business Process Outsourcing
School of Business, University of Pennsylvania
Process Outsourcing : Cost, Productivity, and Competition
Offshoring management experts - Express Computer
101' 'fundamentals of outsourcing' 'beginners guide to offshoring'
are topics gaining popularity in Business schools, academies
and institutions. Universities and academic institutions are
also launching offshoring courses. Some of the contemporary
courses and programs include:
Outsourcing Times :: Outsourcing
101 Offshoring for Beginners
Universities begin to offer courses
on offshoring [By Julie Forster, Pioneer
Press, St. Paul, Minn.]
As he studies for his MBA, Jeremy Esensten, a project manager
for American Express Financial Advisors, wants to learn more
about offshore outsourcing.
By visiting companies in India, the 29-year-old part-time student
at the University of Minnesota's Carlson School of Management
plans to get a closer look at how to manage an outsourced work
force and how the workplace compares to that in the United States.
If things work as planned, Esensten and other Carlson
students will spend two weeks in Bangalore, a major hub of global
business, getting a behind-the-scenes view of outsourcing from
the perspective of managers in local and global professional
"My company is so involved in it already, it's good for my own
growth to have that knowledge and be familiar with it," he said.
Outsourcing jobs overseas has moved into the corporate
mainstream, and now it's moving into the classroom. This fall,
Carlson will join a small but growing list of business schools
launching so-called "Offshoring 101" courses.
Schools are recognizing that the strategy -- even though it
has sparked renewed political debate as its reach extends to
a broader range of jobs -- has settled in for good at U.S. businesses
looking to stay competitive. "Over the
next year, I think every major business school will have courses
on outsourcing," said Amar Gupta, a professor who developed
an offshoring course at the Massachusetts Institute of Technology's
Sloan School of Management.
Whether offshoring is taking a meaningful bite out of the U.S.
jobs market is sharply contested. A recent U.S. Labor Department
report concluded that a relatively small percentage of job loss
here can be attributed to outsourcing overseas.
Clearly, a growing number of companies are embracing the practice.
IBM and the consulting firm Accenture alone plan to add
close to 9,000 jobs in India by the end of 2005, according to
Forrester Research, a Massachusetts-based firm.
Forrester now projects 830,000 U.S. service jobs will
move overseas by the end of 2005, a 40 percent increase over
its original estimate. The research firm projects that by 2015,
3.4 million U.S. services jobs will move offshore.
Armed with their business and overseas contacts, a group of
Indian faculty members at Carlson is now developing "Managing
Globally," the offshoring class the school plans to launch this
fall. The way it is now envisioned,
Carlson students will take the outsourcing class in the fall
and then travel to India to connect with students at the Indian
Institute of Management, a business school based in Bangalore.
By the time they meet face to face, the students will have completed
a case study together across the time zones. That will be followed
by visits to Indian outsourcing giants Infosys and Wipro and
to the call centers and other operations that U.S.-based companies
have set up in India.
Kyle Marinkovich, 29, a Carlson student interested in taking
the offshoring class, said he wants to learn more about the
work environment and the skill level of the workers in India.
The topic is not going away, he said.
"So many people don't realize what stocks they have in their
401(k)s and their pension funds," Marinkovich said. "They demand
a certain level of return. The only way these companies can
maintain those levels of return is to remain competitive.
"In a lot of ways, offshoring isn't an option," he said. "It's
a necessity in the competitive landscape that these firms operate
in." Mani Subramani, a Carlson professor
who once worked at the leading Indian supplier Wipro, will teach
the school's offshoring course. Studying
the strategy of companies with operations in India such as Honeywell
and American Express will help students gain a better understanding
of just how value is created through the practice of offshoring.
"There's going to be interest," he said of the course.
"The kind of people who recognize the value in this class are
the part-time students who are in the workplace and see the
urgency of these issues day to day."
The idea behind the offshoring courses is to understand the
implications of moving jobs overseas, the cultural differences
and technical challenges of getting work done.
As more companies peel away noncore operations -- including
call centers and human resources work -- managers have to adapt
to a changing corporate structure, said Robert Kauffman, chairman
of the information and decision sciences department at Carlson.
"I believe the management of vendor relationships is a critical
skill that graduate MBAs have to have under their belt," he
When MIT offered its first course last spring, students who
missed out of the 55 available spots lined up at the door the
first day, said Gupta, the MIT professor.
Gupta also led a separate trip to India to visit multinational
companies that operate there. Students met with policy makers.
The trip was meant to underscore business opportunities in India
and for students to learn more about outsourcing. In his classes, Gupta points out, he doesn't advocate a certain
position but presents the pros and cons so students can make
better decisions in their jobs. "What
we want to impart to the students is that outsourcing is here
to stay," he said. "Irrespective of where they are posted in
the world, they are going to have to manage multiple constituencies
from around the world."
A handful of other schools, such as New York University's Stern
School of Business, have started to address the topic. Bentley
College in Waltham, Mass., also just started a class in the
spring on information tech outsourcing, which includes a trip
to India. Not all MBA programs are convinced that separate classes on
the topic are necessary. Some believe that it can be covered
as topics in existing coursework. The
University of St. Thomas, for example, addresses the topic as
it comes up in any number of business classes.
"Our present thinking is that putting all of that into a course
might actually be a bit of overkill," said Christopher Puto,
dean of the St. Thomas College of Business. "We have a variety
of courses that include overseas experiences and elements of
that topic arise in these courses. At the present time, we don't
see the need for a full-blown course."
School of Management, U of M: Outsourcing class planned for
fall. Will include classroom work in late fall with a two-week
trip to Bangalore, India, in January.
--Sloan School, MIT: Spring class covered technical, strategic
and economic aspects of outsourcing. After overwhelming demand,
professor is trying to figure out how to offer it to more students.
Speakers included labor leaders, founder of Infosys and chief
information officer for Ford Motor Co.
--Bentley College: Introduced an offshoring class and took trip
to Bangalore, India, in January. Trip included visit to Indian
supplier Infosys. Another trip is planned.
--Kelley School, Indiana University: MBA students last spring
studied outsourcing in the classroom for eight weeks before
taking a trip to India. Outsourcing is discussed in bits and
pieces throughout the MBA curriculum.
--University of St. Thomas: Outsourcing is discussed in various
business classes. No separate class and no plans to introduce