Major Players in Outsourcing

More and more multinational companies are turning to offshore outsourcing to help them cut costs and free talent to come up with new products and services. In recent years, Procter & Gamble, DuPont, Cisco, Unilever, ABN Amro, and Marriott have all signed megadeals with global outsourcing companies to overhaul internal operations such as accounting or human resources or to upgrade their technology.

This table represents research and consulting company Gartner Inc.'s analysis of the hot players in the global outsourcing business. Gartner's 10,000 global clients most frequently inquire about these companies as potential offshore partners. Gartner's hot list includes companies that offer software development, computer network support, R&D and engineering services, call centers, and business services from accounting to procurement. They have offshore staff stretching from Argentina to India to Tunisia. The companies represented here include boutique outfits that do under $100 million in offshore business a year and giants that take in billions through global outsourcing. The ranking is based on the frequency of queries from Gartner's 10,000 clients. Ref: Company Reports, BusinessWeek and Gartner

 

Company and Headquarters	Specialty	Low-Cost Locations	Offshore Revenue Range
Accenture (US)	Software Development, Network Support, Finance & Accounting (F&A) Human Resources (HR) Procurement, Insurance Operations, General Banking	India, Philippines, Spain, China, Czech Republic, Slovakia, Brazil, Australia	Over $5 billion
ACS (US)	F&A, HR, Payroll, Procurement. Telecom, Transportation, Healthcare Operations; General Banking, Mortgage Processing	India, China, Dominican Republic, Ghana, Guatemala, Jamaica, Malaysia, Mexico, Spain	$1 billion-$5 billion
Capgemini (France)	Software Development	Canada, Mexico, Spain, Poland, India, Australia	$1 billion-$5 billion
ClientLogic (US)	Call Centers	India, Philippines, Poland	$100 million-$500 million
Cognizant Technology Solutions (US)	Software Development, Network Support	India, China, and Canada	$500 million-$999 million
Convergys (US)	Call Centers	"India, China, Indonesia, Malaysia, Philippines, Sri Lanka, Taiwan, Thailand, Argentina, Brazil, Colombia, Mexico, Australia, Canada	Over $1 billion
CSC (US)	Software Development, Insurance Operations, Demand Management	Canada, Bulgaria, Ireland, India, Mexico, Malaysia, South Africa, Spain	Over $5 billion
EDS (US)	Software Development, Network Support; F&A, HR, Payroll, Demand Management, Procurement, Insurance, General Banking, Telecom, Transportation, Health Care Operations	Canada, Mexico, Brazil, Argentina, India, Australia, South Africa, Spain, Hungary	Over $5 billion
eTelecare International, Inc. (US)	Customer Service	Philippines	Below $100 million
ExlService Holdings, Inc. (India)	Insurance, Transportation Operations	India	Below $100 million
HCL Technologies (India)	Software Development, Network Support, R&D/Engineering, Financial Services	India	$500 million-$999 million
Hewitt Associates (US)	HR, Payroll, Procurement	India, China, Philippines, Thailand, Malaysia, Czech Republic, Poland, Hungary, Brazil, Mexico, Argentina, Chile	Over $5 billion
Hewlett-Packard (US)	F&A, Payroll, Procurement	India	Over $5 billion
IBM (US)	Software Development, Network Support, F&A, HR, Payroll, Procurement, Insurance Operations	India, Brazil, China, Mexico, Belarus, Philippines, South Africa, Romania, and Argentina	Over $5 billion
ICICI OneSource (India)	Call centers	India	Below $100 million
ICT Group (US)	Call centers	Philippines	$100 million-$500 million
Infosys Technologies (India)	Software Development, Network Support, Banking, Mortgage Processing	India, Czech Republic, China, Australia	$1 billion-$5 billion
Mphasis Corp. (India)	Financial Services	India, China, Australia	Under $100 million
OfficeTiger (US)	F&A, Financial Services, Transaction Processing	India, Sri Lanka	Under $100 million
Patni Computer Systems (India)	Software Development,Network Support, R&D/Engineering	India	$500 million-$999 million
Sapient (US)	Software Development	India	$100 million-$500 million
Satyam (India)	Software Development, Network Support, R&D/Engineering	India, China, Hungary, Brazil, Australia	$500 million-$999 million
SITEL (US)	Call Centers	India, Phillipines, Brazil, Spain, Mexico, Panama	$500 million-$999 million
Softtek (Mexico)	Software Development	Mexico, Spain, and Brazil.	$100 million-$500 million
SR.Teleperformance (France)	Call Centers	Philippines, Indonesia, Mexico, Brazil, Argentina, Spain	Over $1 billion
Stream (US)	Call Centers	India, Tunisia, Dominican Republic, Poland	$100 million-$500 million
Sykes Enterprises (US)	Call Centers	India, Philippines, China	$100 million-$500 million
Syntel (US)	Software Development	India	$100 million-$500 million
Tata Consultancy Services (India)	Software Development, R&D/Engineering, F&A, Telecom, Transportation, Hospitality Operations	India, Hungary, Brazil, Uruguay, Chile, China	$1 billion-$5 billion
TeleTech (US)	Call Centers	India, Philippines, Malaysia, China, Northern Ireland; Spain, Mexico, Argentina, Brazil	Over $1 billion
vCustomer Corp. (US)	Call Centers	India	Below $100 million
West Corp. (US)	Call Centers	India, Philippines, Mexico, Canada, Jamaica	$500 million-$999 million
Wipro (India)	Software Development, R&D/Engineering, Demand Management, Mortgage Processing, Transportation Operations, Healthcare Operations, Banking, Mortgage Processing	India, Canada	$1 billion-$5 billion
WNS Global Services (India)	Transportation Operations, Healthcare Operations, Banking, Mortgage Processing	India, Sri Lanka	Below $100 million
24/7 Customer (India)	Customer Service	India, Philippines	Below $100 million
Data: Gartner, Company Reports, BusinessWeek